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If I'm having issues with DirecTV, who do I call?

You will call DirecTV.  Call 866-258-8766.  For a detailed tutorial go to this website…  https://linktr.ee/mdupropertyexperience

 

When does the contract expire with Summit?
December 2030

 

What is a network extender?
It’s a device provided by Summit that strengthens the signal throughout your home minimizing any weak or dead areas

 

You mentioned that we could take the DirecTV box with us when we leave for the summer. Are there any limitations?
Yes    The zip codes can be changed up to 4 times a year. You will receive local channels based on your zip code. This only applies to the United States.

 

How many programs can I record on the DirecTV Cloud?
There is no limitation

 

How long do my recordings stay on the DirecTV Cloud?
9 months

 

Is there a possibility we could get a free 3rd DirecTV box? You get 2 Gemini boxes with the contract.  You may purchase additional boxes for $125.00 each.  You can also upload the app on Smart TVs without a box or on tablets, laptops or computers.

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Is Ala Carte programming available. No  Only for the extra premium channels that are not part of the package.

 

Running an in-home speed test results.
There is some confusion as to how fast our current internet speed is.  The only true test is to measure the speed on a directly connect device.  Anytime you use a WIFI device, you will not see the maximum speed for numerous reasons.

 

Smart TV Remote Controllers
Most Smart TVs have a very simple remoter controller.  There is no keypad.  Initially you will have to scroll through the Guide and create Favorites.

 

Will I still have Netflix, Prims, HULU, etc.?
Yes   you will see no changes. However, with the increased internet speeds you could see less buffering or pixelation.

 

Can I buy an additional DirecTV box and / or remote controller?
Yes      Residents can purchase boxes by going into their DTV account and add device(s) under the device management tab. They can purchase it with the $120 up front or they can do a finance option for $10/month for 12 months.   

 

What happens if the internet goes down?
You will not have any internet or Streaming Services.

 

Will this change my Summit Phone Service?
No

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If approved, how will the conversion take place?
Summit will create installation teams and a system use to schedule the in-home installation.  Spanish Wells will have 6 months to complete the conversion.

 

​If DirecTV uses a Satellite Dish, will rain impact our service?

DirecTV does not use a satellite dish. Everything is "in-ground" fiber based.  Rain will not cause a disruption.  However, if there is a major storm that disrupts electrical power you would lose all services.

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If a homeowner currently has a premium channel they are paying Summit like StarZ or Encore, who will they pay if they want to continue to receive these premium channels?

You can either load app on your Smart TV or subscribe directly through DirecTV, whichever you feel more comfortable doing.

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Are existing MESH networks compatible with the new WIFI 6 Modem/Router?

Yes

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Can channels be blocked? Are there "parental Controls"?
Yes

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How many shows can be recorded at one time?

You can records 30 things at one time.

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Can each resident decide what streaming service they want?
We are contracted for the “CHOICE” plan.  Other than DirecTV, you can choose what streaming services you want to pay for.

 

Please discuss WIFI Security
You WIFI Router/Modem has a user ID and password. Keep them secure and use a strong password.

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How long will costs remain in place?
The proposed contract  is through December 2030. It's possible that specific channels may be dropped due to DirecTV negotiations with their suppliers.  The contract includes an annual escalation in costs for Summit and DirecTV

 

Who do I speak to within the community if I want Spanish Wells to change?

You sub association board member. They can be found on the spanishwellscommunity.com website

 

What is Summit guaranteeing for a level of internet connectivity?
There is no guarantee. There is a clause in the contract if there is a community wide outage.

 

If we do not change will we still get improved internet?

No

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Will Summit have any issues with the increase in streaming network traffic?

Summit network engineers are constantly monitoring their network performance. They can make some adjustments to balance the traffic.  This is an industry wide requirement.

 

When recording, can you request to record only 1st run shows???

Yes, but the method you use to setup the series determines how it records.  Using search will setup the default recordings of all channels,reruns and On Demand regardless of how you setup the DVR this is for binge watchers.  Using the guide to find the program then pressing the record button twice sets up series per how you set up the DVR.  Sometimes the content providers will not provide the correct air date or the air date to the guide makers so the DVR will record it.